When you are walking, touring or on any activity with Walking.im it is our priority that you enjoy the experience and time exploring with us and that you are fully prepared so that we can provide you with an enjoyable and safe experience.

In the FAQs section on our website www.walking.im you will find guidance about our guided walks and activities but if anything is unclear or you want further information then please contact us directly using the online contact form, e-mail, or telephone.

Please read through these sections on the website before booking onto a walk.

On a Walking.im guided walk, event or tour you will be accompanied at all times by an experienced and qualified walking guide trained, assessed and qualified as a Hill and Moorland Leader administered by Mountain Training (England).

Please follow the guidance and instructions of your guide at all times. This is for your own safety and for that of others in your group. Your guide is qualified in Outdoor First Aid, carries a first aid kit, an emergency group shelter and is trained in emergency procedures. Walking.im holds public liability insurance and a copy of our certificate and policy are available on request.

BOOKING AND PAYMENTS

Whilst booking online you will be asked to complete a simple contact information form and confirm you accept these terms and conditions for the guided walk or activity. This form includes your name, contact mobile number and email address and you will be asked to confirm the Medical and Risk

Acknowledgement Disclaimer below:

MEDICAL AND RISK ACKNOWLEDGEMENT DISCLAMER

  •  I have carefully considered all the risks involved in undertaking the Activity, including the risk of bumps, scrapes, cuts, bruises, and other injuries and agree to undertake the Activity.
  • I understand that Walking.im accepts no responsibility for loss, damage or injury caused by or during participation in the Activity, except where the loss, damage or injury was caused directly by Walking.im’s negligence.
  • I certify that I do not have any medical condition (including pregnancy or previous injury) which might make it more likely that I be involved in an incident which could result in injury to myself or others which I have not disclosed to Walking.im.

The booking form contains a small section at the end of the form where you can provide any relevant information that walking.im should be informed of regarding your undertaking of the activity which you are booking for.

You will also be asked to confirm these terms and conditions.

Advance booking is essential, except for the Friday Group walks. All walks and activities have participation capacity numbers which are shown on the website diary of events. If the number of participants is full, then please contact us as it could be possible to allow additional participants with the help of extra leaders and supporters.For all guided walks and activities, full payment is due at the time of booking.

For bespoke events, corporate bookings, walking groups, visiting walking groups, and guided tours, please contact us. A booking should be considered as confirmed following payment and Walking.im will be in touch in advance of the event if any additional information is required.

BAD WEATHER CONDITIONS

Walking.im operate in all types of weather unless the walk leader considers it is unsafe to do so. We reserve the right to change the itinerary or walking routes for safety reasons in poor weather conditions. In very extreme circumstances it may be necessary to cancel an event, in which case you will be able to transfer to an equivalent event or receive a full refund. No refunds will be made if you decide not to walk due to weather conditions when the event goes ahead.

PARENTAL, LEGAL GUARDIAN and RESPONSIBLE ADULT RESPONSIBILITY

For our guided walks and tours there are no minimum age restrictions provided under 18s are accompanied by a parent, legal guardian or responsible adult and the participants are fit and able to do the guided walk chosen.

Children under the age of 13 are only accepted by prior agreement on our group walks. For all walks, tours, and events the parent, legal guardian or responsible adult must take full responsibility for and supervise under 18s at all times.

RIGHTS OF ADMISSION

Walking.im reserves the right to refuse a booking, if in our reasonable opinion, participation is likely to cause distress, annoyance, or damage to the applicant, other participants, or to our activity leaders. This includes participants who fail to advise us of a medical condition or disability which prevents their full participation in the walks, and participants whom we believe may be under the influence of alcohol or drugs. It also includes participants who, in the opinion of the walk leader, are not properly clothed or equipped to enjoy the walk in safety. We are not responsible for any inconvenience or costs incurred as a result.

DOGS

We do accept dogs on our group walks and activities unless we state otherwise in our Diary and walk information. We ask persons wishing to bring along a dog to have agreed to this by prior arrangement with Walking.im. Some routes we use on the Isle of Man exclude dogs at the requirement of the landowner, others may go through areas with livestock. Please get in touch in advance if you wish to bring your pet. Walking.im hold the right to refuse a pet before or during an event if considered to be disruptive or worrisome to other participants. All dogs should be under the control of the owner at all times and abide by any requests by the walk leader to use a dog lead.

WEBSITE ACCURACY

We believe that this website is accurate and reserve the right to make changes and update details in it

COMPLAINTS

If you have a complaint about your walk or event, please notify your organiser/guide on the day and they will do their best to resolve the problem. Should it not be possible to resolve the issue at that time, you should put your complaint in writing or by e-mail to:

Ken Harding – Walking.im Auldyn Lodge, Mount Auldyn, Ramsey, Isle of Man, IM8 3PJ no later than 28 days after your event. Complaints will be acknowledged within 14 days. All complaints will be thoroughly investigated, and you will be kept informed throughout the process.

REFUND, TRANSFER and CANCELLATION TO CHANGE YOUR BOOKING

If you wish to transfer your booking to another date once it has been paid for and confirmed, we will make every effort to accommodate your wishes so long as we receive written or e-mailed confirmation from the person that made the booking. We cannot guarantee however that we will be able to meet your needs.

TO CANCEL YOUR BOOKING

If you or any member of your party needs to cancel the booking of a guided walk, this should be done in writing or by e-mail or by the chosen method of making the booking by the person who made the booking. If you cancel more than 7 days ahead of the walk or event that you have booked, we will offer you the opportunity to re-book for a walk of the same value on an alternative day over the following 12 months for no additional charge. In exceptional circumstances beyond your control, we may be able to offer a full refund. If you cancel 7 days or less in advance of the walk or event that you have booked, we will be unable to refund the money that you have paid unless it is deemed special circumstances at the discretion of Walking.im.

IF WALKING.IM NEEDS TO CANCEL YOUR BOOKING

In the unlikely event of Walking.im having to cancel your booking, you will be offered either a transfer to another event of the same or higher value or a full refund of money paid. We will not be liable for any additional costs or expenses incurred because of this. We usually only cancel walks and events if we consider it would be unsafe due to extreme weather conditions or circumstances out of our control.

GENERAL GUIDANCE

It is at the walk leader’s/guide’s discretion to change the route of a walk should the weather conditions or other extraneous circumstances deem it necessary to change a route. Walk leaders/guides may refuse to accept participants who in their opinion are inadequately equipped or not able to complete the chosen route. Please contact in advance if you want advice about appropriate clothing or fitness levels. We’ll always try to help!

The Isle of Man is beautiful in sunshine as well as storm and we walk in all types of weather (unless we feel it is unsafe to do so). Changes may be made to advertised walks at short notice to take account of weather and ground conditions.

Respect other people:

  • Be considerate and respectful to the local community, your fellow walkers and other people enjoying the outdoors
  • Leave gates and property as you find them and follow paths unless wider access to land in public ramblage is available.
  • Leave livestock, crops and machinery alone
  • Use stiles when provided
  • Do not damage fences, hedgerow or walls

Protect the natural environment:

  • Protect wildlife, plants and trees and do not pick them or take them home
  • Leave no trace of your visit and take your litter home
  • Keep dogs under effective control
  • Guard against all risk of fire – Walking.im will advise against clients smoking in areas of high fire risk
  • Keep all water supplies clean

Enjoy the outdoors:

  •  Plan ahead and be prepared
  • Follow advice and local signs
  • Go carefully on country roads
  • Make no unnecessary noise
  • Walking.im is a Biosphere Isle of Man partner and is committed to sustainable practices wherever possible and asks it clients to also respect the environment whilst walking in the countryside.

Updated: February 2024